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Main News and eventsNew rules of service at the airports were confirmed in Kazakhstan

New rules of service at the airports were confirmed in Kazakhstan10993

New rules of service of passengers of the airports were confirmed in Kazakhstan, the press-service of the ministry of transport and communications of the Republic has informed, transfers "Interfax-Kazakhstan". «The rules confirmed by the governmental order of the Republic of Kazakhstan N24 from January, 22nd, 2013, regulate an order of service taking off and arriving, and also transfer and transients, regulate the mechanism of service of the passengers who are making a complaint for inadequate transportation of luggage», — is told in the message. Besides, the rules regulate an order of service of passengers with the limited possibilities. According to the information, new rules provide introduction of the international quality standards of service of passengers.


«Among the basic criteria — convenience of joinings of flights, the equipment of zones of expectation, conditions for inconvenient orientation of passengers at the airport », — is told in the message. The standards also mention an activity of public catering establishments at the airport, information service of passengers, providing of access to cellular communication and the wireless Internet. «The norms directed on creation of comfortable conditions for passengers on passage of examination are also provided. According to the accepted standards time of examination of the passenger shouldn't exceed 7 minutes including turn time», — it is marked in the message. According to the press-service, at the equipping zones of expectation at the airports where there is no store, at peak loading of passengers and seeing off, according to new rules it should be not less than 20 % of sedentary places. The decision will act after 10 calendar days from the date of official publication.

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